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DRVISOR Customer Privacy Notice

Effective Date: 16.05.2024

This privacy notice tells you what to expect us to do with your personal information.

Contact Details

Email: hello@drvisor.com

What Information We Collect, Use, and Why

We collect and use the following information to provide services and goods, including delivery:

Names and contact details
Addresses
Date of birth
Health information (including dietary requirements, allergies, and health conditions)
We also collect and use the following information to provide services and goods, including delivery:

Health information

We collect and use the following information for service updates or marketing purposes:

Names and contact details
Addresses
Marketing preferences

We also collect and use the following information for service updates or marketing purposes:

Health information

We collect and use the following information for research or archiving purposes:

Names and contact details
Addresses
Location data
Website and app user journey information
Records of consent, where appropriate

We also collect and use the following information for research or archiving purposes:

Health information

We collect and use the following information to comply with legal requirements:

Name
Contact information
Health and safety information

We also collect and use the following information to comply with legal requirements:

Health information

Lawful Bases

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent
Contract
Legal obligation
Legitimate interest:
Providing the best treatment options for them
Facilitating access to experts
Directing them to the right locations
Helping them obtain the most affordable quotes

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent
Contract

Our lawful bases for collecting or using personal information for research or archiving purposes are:

Consent
Contract
Legal obligation

Our lawful bases for collecting or using personal information for legal requirements are:

Consent
Contract
Legal obligation
Where We Get Personal Information From
People directly
How Long We Keep Information

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements, in accordance with the UK GDPR and Data Protection Act 2018.

Who We Share Information With

Others we share personal information with:

Health care providers
Professional consultants
Sharing Information Outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: ICO Complaints

Last Updated

7 June 2024